Returns and exchanges
Shoot us an email at support@surebasics.com (within 90 days of your purchase.) In the email, include your order number and the reason for return You will receive a return authorization number Following this, you can ship the item to
Sure Basics Inc
5520 Arbor Club Way, Suite 8
Boca Raton, FL 33433
USA
Please make sure the item is unused and in the original packaging, with all hand tags, accessories, instruction guides and labels included.
P.S. - We are a small, family-run business, making products we believe in for parents around the world. Though we wish we could, we are currently unable to provide free return shipping for our wonderful customers.
Yes! The process for store credit or exchange of the item is the same as that for regular returns.
Shoot us an email at support@surebasics.com (within 90 days of your purchase.) In the email, include your order number and the reason for return You will receive a return authorization number Following this, you can ship the item to
Sure Basics Inc
5520 Arbor Club Way, Suite 8
Boca Raton, FL 33433
USA
Please make sure the item is unused and in the original packaging, with all hand tags, accessories, instruction guides and labels included.
P.S. - We are a small, family-run business, making products we believe in for parents around the world. Though we wish we could, we are currently unable to provide free return shipping for our wonderful customers.
Within 15 working days after we received the item, the funds will be back in your account.
We are a small, family-run business, making products we believe in for parents around the world. Though we wish we could, we are currently unable to provide free return shipping for our wonderful customers.
Shipping
We offer standard and two day shipping, via USPS or UPS. You can choose your preferred speed and carrier at the checkout.
Payment
We accept VISA, Mastercard, American Express and PayPal
Orders
If the order has not been shipped, you can make changes to the order. Please reach out to us via phone or email.
Once order has been dispatched, you can still reach out to us about changes, but there might be additional charges.
Have you double checked your mailbox, receiving office, or the front desk of your building? If you still cannot find it, we will send you a free replacement!
Products
Here are our safety certificates to assure you of our highest manufacturing standards.
They are made in hand-picked facilities in China. We make sure to use facilities with strict quality control, and use high quality, non-toxic materials